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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Deirdre Currier

March 4, 2026

4  out of  5
rating by Deirdre Currier
"Just finished with Jake Nelson at Greg Carlson State Farm Agency.I was able to get a homeowners policy suitable to my situation in short order .My questions were answered and the process was uncomplicated. I recommend Jake and this firm."
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Emmanuel Smith

February 19, 2026

5  out of  5
rating by Emmanuel Smith
"I would like to make sure ALL State Farm customers are aware... So, I've been a State Farm member for a while but never experienced such hospitality. Ultimately, I wasn't aware that we had individual agents. I recently spoke to a guy by the name of Jake Nelson to figure out opportunities to save money on my car insurance. I will say... He took the time to thoroughly go over my Coverages, Deductibles, and a few discounts State Farm offers. I would recommend Jake to anyone looking for insurance or any assistance!"
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Dave Levasseur

February 17, 2026

5  out of  5
rating by Dave Levasseur
"Greg and team are a pleasure to work with. Fair rates, always helpful and cheerful, and always willing to help; like a good neighbor!"
We responded:
"Thanks for the feedback Dave.. car insurance doesn't have to be a commodity. You can have personalized service that is beyond prompt, for a very competitive price. Thanks for trusting us with your insurance needs. "
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Kenny Young

February 16, 2026

5  out of  5
rating by Kenny Young
"The team at this office was exceptionally helpful and very knowledgeable about their product. They had a very inviting attitude while introducing me to coverage that I needed for m family. I never thought that I’d have this much to say about getting car insurance, but thank you…..!"
We responded:
"Thanks Kenny.. it's our pleasure to help you with the simple thing like car insurance, We put some of our passion for customer service in the interaction to make sure your family is well protected. Our customers are the most knowledgeable about their insurance for a reason, and knowledge is power! "
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Deb Dugrenier

February 13, 2026

5  out of  5
rating by Deb Dugrenier
"After spending 6 weeks and many, many hours on the phone with an online insurance company looking for supplemental medicare coverage, we decided to give Greg Carlson a call at State Farm. We’re so happy that we did! We met with Greg for an hour at his office and left with the exact Medigap plan that I was denied by the online company. Thank you, Greg, for your excellent, professional, and friendly service! We now have all our insurance needs covered with your office!"
We responded:
"The same thing could be said for each and every team member in my office. Call me old fashion or traditional, but we believe that you should be able to still walk in to your agents office to pick up a medical supplement policy or simply an auto policy. As consumers, you have the choice where to put your money.. do you want to deal with someone local or some 800# that doesn't know you or the people that care about you? Thanks for thinking of us Deb, we appreciate the feedback. "
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John Hollar

February 2, 2026

5  out of  5
rating by John Hollar
"My Agent has been superb to deal with. I've known Jake Nelson through coaching basketball locally now for over four years. He has what I refer to as "An Athletic Mentality" with regard to his customer base. He is proactive in his approach to advising his customers....if there is any possible improvement in coverage, or a way to save the customer some money, I hear from Jake. If I have a question, the return call is ALWAYS the same day. He handles ALL of my insurance requirements, and I highly recommend him. John Hollar."
We responded:
"Thanks for the review John, Jake does a great job of providing value on the front end of the insurance process and the back end. The relationship goes beyond the initial conversation, and so you don't feel left to figure things out for yourself. "
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Janet A

January 14, 2026

5  out of  5
rating by Janet A
"Jake was extremely helpful in a stressful situation. He gave us reliable, informed and actionable information. He was available for multiple phone conversations, and reached back out to us- he really cares! Highly recommend!"
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Zachariah Alkhatatbih

January 13, 2026

1  out of  5
rating by Zachariah Alkhatatbih
"I had initially reported 1 star but deleted it at request of Greg Carlson because he said he would handle the issue !! I had a total loss December 26th now january 13th I still have no money and no car and no rental!!! Im cancelling my business with them asap. Massively incompetent when it comes to handling claims . Why does it take 5 different people to handle a claim when geico paid ne next day in 2016 smh !!!"
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Frank Costello

January 5, 2026

5  out of  5
rating by Frank Costello
"Carlson State Farm office in Keene NH is awesome. From Ana who originally signed me up a few years ago when first moved to area, to Linda who maintains my policies, first rate all around!"
We responded:
"Thank you Frank, we hope to continue to service your auto policies for years to come. Have a great rest of your 2026! "
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condo owner

December 6, 2025

5  out of  5
rating by condo owner
"Jake found a way to save us money on our rental policies. Much appreciated!"
We responded:
"We appreciate your feedback.. I'm glad Jake was able to save you money on your renters insurance. "
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Deborah Austin

December 6, 2025

5  out of  5
rating by Deborah Austin
"Very positive experience with Jake Nelson, who handled my claim from start to finish with speed and courtesy. He handled everything including coordinating the repairs with the service provider. Well done!"
We responded:
"The claims experience is never easy, and Jake and my office is committed to helping you along any type of auto insurance claim or home claim. "
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Holly Johnson

December 4, 2025

5  out of  5
rating by Holly Johnson
"Very happy with my experience at State Farm Insurance on Marlboro St in Keene. My goal was to find a cheaper rate for auto insurance. I first filled out an online questionaire and then spoke to Jacob Nelson, office representative, via telephone. Jacob completed my forms and gave me a quote within 15 minutes. The price for the same coverage was much lower so I completed the forms the next day in the office and switched from Progressive to State Farm. Jacob was very professional, knowledgeable, and polite. I give him a five star approval rating. Great experience!"
We responded:
"Thank you Holly ! Our car insurance rates are good and it looks like you also got first class service as well. Way to go Jake from Greg Carlson State Farm agency!"
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Ned Burns

November 21, 2025

5  out of  5
rating by Ned Burns
"Jake Nelson assisted me in securing insurance for our home. He was terrific throughout the whole process. He was quick to respond to any and all questions and kept me constantly updated until everything was finalized . I would recommend Jake anytime. Thanks. Ned."
We responded:
"Thanks Ned, a thoughtful review about the home insurance process is just what we need. Jake makes the insurance buying process seamless! "
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Jane Johnston

November 12, 2025

5  out of  5
rating by Jane Johnston
"I switched from Progressive to State Farm. Happy to be saving some money and the customer service was fantastic. It’s nice to have a local branch here in Keene."
We responded:
"Thank you for your 5-star review! It's kind of crazy to think that you switch to Greg Carlson State Farm agency and you get all the perks and still pay less for your auto insurance. Let us know if you need anything Jane! "
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Michael Rzasa

November 11, 2025

5  out of  5
rating by Michael Rzasa
"Let me just say—Jake Nelson in Keene, NH is not your average Jake from State Farm. When my roof turned out to be below standard, Jake went to bat for me and helped to navigate the insurance maze like a seasoned point guard. He didn’t just hand me a pamphlet and wish me luck—he rolled up his sleeves and made sure I had the support I needed. Jake was responsive, knowledgeable, and—most importantly—he bought me time to get the roof right. That breathing room made all the difference. He explained my options clearly, kept things moving, and treated me like a person, not a policy number. If you’re looking for someone who actually cares and knows how to get things done, Jake Nelson under Greg Carlson’s State Farm team is the real deal. I’m grateful for his help and highly recommend him to anyone who wants an agent who shows up when it counts."
We responded:
"Thank you Michael.. Jake has worked in several different industries and this review shows that he is honing his craft. Many times he is first to the office and this is showing that his hard work is paying off. I love his competitive spirit and this shows great follow through and customer service. Great review and thank you Jake! "
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Tryselia Adler

October 16, 2025

5  out of  5
rating by Tryselia Adler
"I had my first car with State Farm for five years and now have another car with State Farm. I did not shop around on insurance when I got my newest car, I went straight back to State Farm. I have been treated fairly with State Farm and even had renters insurance with them. I recommend State Farm as an insurance agency."
We responded:
"Thank you Tryselia.. I appreciate your loyalty our office. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Brian Troy

October 9, 2025

5  out of  5
rating by Brian Troy
"Jake made my insurance process quick and painless. He took the time to educate me on each of the different coverages to best fit my insurance needs."
We responded:
"You don't get a robot like experience at our office. We have the first in class resources, and tech, and then we give that information over to our customers to simplify their process. Our customers have very high insurance IQ, because we educate them on ways to save money and also to ensure that they have the best coverage. We are here for you when you need us, and we also have 24-7 human concierge service when our local office isn't open. "
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Kristen Matatall

October 9, 2025

5  out of  5
rating by Kristen Matatall
"Jake worked with us on securing home owners insurance on our first house and now he is helping us secure home owners insurance on our second house and making sure that we get the best bank for our buck! He has been great to work with!"
We responded:
"Jake is always working to improve and make things easy for our customers when it comes to their home needs. It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Kelsey Hilliard

October 7, 2025

5  out of  5
rating by Kelsey Hilliard
"Greg is simply the best! Always there when I need him, responds fast and takes great care to make sure his customers receive the best possible service. 10/10 would recommend to anyone that will listen! Thanks for everything Greg and your team!"
We responded:
"I just realized that you are one of my first double reviewers! lol I'm glad we are still getting it done since your last review in 2022. We hope to still be getting it done for you the rest of 2025 and into the future. "
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Garnet Guillow

October 7, 2025

5  out of  5
rating by Garnet Guillow
"Great customer service everyone is friendly and helpful Greg always goes extra mile to help with your problem and makes time out of his busy day for you .I would recommend this state farm agency to everyone"
We responded:
"Thank you Garnet... I cherish our conversations and consider you part of the family. You always bring a smile to my face, and I'm so glad you have gotten to meet my family over the years through work. "
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Syrina Bergeron

October 7, 2025

5  out of  5
rating by Syrina Bergeron
"Excellent Service! I always know if I call I will be able to talk with someone immediately and if you leave a message outside of business hours someone will call you back!"
We responded:
"Thank you Syrina.. with one of the largest State Farm agencies in New Hampshire, we make it a point to not compromise on our commitment to that local good Neighbor service. Over the years we have had to make adjustments here and there, and we appreciate loyal auto customers like yourself giving us feedback. It's helpful for us to get some validation and if we aren't getting it done, we will work on it. "
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Kathleen D'Alessio

September 22, 2025

5  out of  5
rating by Kathleen D'Alessio
"You are all so awesome! Thank you so much for your professional service and your prompt response to whatever question I have. It gives me such comfort to know there is always someone there to take my call and research an answer. Today was another example of your expertise and extraordinary customer service. Whatever chance I have, I recommend your office and will continue to do so. Thank you for being my State Farm agent and for being in our community."
We responded:
"Thank you Kathy! No fuss service with a personal touch.. it's not rocket science. Even though we are one of the larger State Farm Agencies in NH, our team is grounded and designed to take care for you like you are part of the family. Thank you for taking the time to share your thoughts! If you ever have any questions or need assistance, we’re here to help! "
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Beth Martinez

September 19, 2025

5  out of  5
rating by Beth Martinez
"Great services!!!! Proud to be one with State Farm😊 I appreciate the prompt response Jake of State Farm😘🤗"
We responded:
"Thank you for the review Beth😊. Jake knows our auto policies very well and is great at giving a good quote fast, and customized to your needs. Feel free to contact us if you have any other needs in the future. Have a great rest of your week! "
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Denise Roderick

September 8, 2025

5  out of  5
rating by Denise Roderick
"Always a friendly and helpful voice on the other end of the line. Followed by prompt and helpful service! Thanks Greg for always making the experience pleasurable. Denise"
We responded:
"Hi Denise, We are glad to know you’re satisfied with the service at our Greg Carlson State Farm office. If you ever have any questions or need assistance, we’re here to help. This review really helps get the word out that we truly take pride in taking care of our policyholders. "
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Abbey

August 25, 2025

5  out of  5
rating by Abbey
"Always there to help out and answer all questions"
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your auto insurance needs."